I’ve recently been getting several emails and comments about how to handle stern cashiers – you know the ones, they might roll their eyes at you, or argue that you can’t use a coupon (when it is legit), or just plain give you an attitude.
First, I want to say that we should be respectful of ALL cashiers, even the “not-so-nice” ones because they are doing their job, and deserve to be respected. If all couponers were extremely nice (instead of just extreme couponers), then I don’t think we would have such a big problem, but I know that is not the case.
If you come across a cashier that isn’t so friendly, here are some steps you can take to help alleviate an issue:
- Keep the Coupon Policy with you, so that you know you are following the rules, and you can help the cashier as well. No one is perfect, so if he/she has made a mistake, you can NICELY point that out with the official policy.
- Ask to speak with a manager or customer service if it cannot be resolved. They should be able to help work through the issue, especially if you have the printed policy with you.
- If these routes aren’t working, you can ask to call corporate. You may just want to call after you leave the store, but make sure you get any pertinent information before leaving (store location, manager name, etc).
So, how do you handle stern cashiers? I’m sure many of you have experience in this area and probably have great advice for those that are just starting the couponing journey.
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Melissa Hurst, the founder of SavingCentsWithSense.net, is a married mom of three young children, so she understands the importance of stretching a family's budget to maximize savings. After working full-time in higher education for seven years, she pursued a passion of teaching both in the classroom and through her articles to help others. Her money-saving tips have been featured on Arizona Midday, and she is a regular columnist for LifetimeMoms.com and Times Publications in Arizona.
